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training CourcesLearn how to say ‘NO’,

Course Description

How to say noSaying "yes" to the person but "no" to the task generally involves a conversation, rather than just a one-sentence response. However, here are some examples of how youIf your answer to the task request is "no," then figure out how to say "yes" to the person at the same time.

To do this, make sure that you explain your justification, so that it's clear that you're only saying "no" to this particular task - and possibly only on this occasion. If the other person understands why you've said "no", they are less likely to be left with the impression that you're simply being unhelpful. However, you may also have to be firm about how you say "no”,

We all negotiate, and we do so regularly. And even though the extents of our negotiations vary, one principle remains the same: when both parties win, the outcome is often better. Whether someone asks you for a favor, or you need to agree on terms for a contract or project, you must collaborate to achieve a win-win policy.

By the end of this workshop, you will be able to:

  • Understand that your rights, thoughts, feelings, needs and desires are just as important as everyone else's.

  • But remember they are not more important than anyone else's, either.

  • Recognize your rights and protect them.

  • Believe you deserve to be treated with respect and dignity at all times.

  • Stop apologizing for everything.

  • Say no to requests that conflict with your needs.

  • Better understand how to deal with conflict, directly and assertively.

  • Increase your personal sense of empowerment.

Course Content

  • Why to say ‘No’ and when?

  • Why can I never say No?

  • When to Say "No" to the Task

  • How to Say "Yes" to the Person but "No" to the Task

  • Negotiating Basics

  • Assertiveness and Negotiation

  • Assertiveness is based on balance

  • Aggressive behavior is based on winning

  • Developing Your Assertiveness


  • English

Training Duration

  • 1 day


  • Available

 is the training division of Systems International Inc. in collaboration with LF Corp. Philadelphia, USA.